Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. You'll need to return the original item with the guide of ECVV.AE Support Center to avoid being charged for both the original and replaced items.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. Note: In most cases, you are required to return the original item received for a Replacement. Wasn't purchased with a promotion (except for free shipping promotions).Shipped to a delivery address within United Arab Emirates.You can replace an item if your replacement meets certain criteria. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +971 and we will do everything we can to accommodate your request. ECVV Cancellation Instructions.ĭue to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. Once your return is received and inspected by the fulfillment centers (usually within 3-5 working days of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 15 working days. Product is damaged due to misuse/overuse.Items Marked "Non-cancellable: and/or "Non-Returnable".Custom items or designated sourced products.Items received in original packaging and would not make any influence for second-sale.Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items are defective or damaged upon receipt).Please prepay shipping – ECVV.AE does not accept Cash on Delivery (C.O.D.s).Ship the package to the designated address, the address will be provided by email after your return application is submitted.Proof of purchase from ECVV.AE is required for all returns.Please email Please put a form inside your returned package with: the reason for return, the purchase date, the original invoice number, and the item number for the product.When returning a product, please do the following: Return without prior discussion and authorization will not be accepted. Please contact us if you want to return an item. If you have any problem with the item please feel free to contact us immediately at +971. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. Your delivery confirmation email will contain your tracking number and order details.ĭepending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.ĮCVV.AE guarantees free returns and replacements service if you are not 100% satisfied with our products. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +971 and we will do everything we can to accommodate your request. For Standard Shipping from Sourcing Place: Most items are usually shipping in 15-35 business days. We do recommend allowing up to 3 weeks for your order in peak times, such as a special offer or promotion. Shipping FAQįor Standard Shipping from UAE warehouse: Most items are usually shipping in 1-3 business days. If you have any questions or concerns about your order, please email us at and our team will be happy to assist you, 7 days a week. Thank you for your understanding and we apologize for any inconvenience this may cause you. Regions heavily affected by the pandemic will be subjected to possible delays. ECVV.AE team will do our best to keep you updated and informed about your order during this time as new information becomes available. Every country and region is facing shipping delays of various degrees. Handling Day:1-3 Business Days, Arriving Day: 15-35 Business DaysĬountry/Region:Sourcing Place Note: COD will charge for د.إ 10.00 service fee.Īs the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Handling Day: 1 business days, Arriving Day: 1-3 business days
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