If your iPhone screen is not responding to touch, but the device is still on, you can try the following steps to address the issue: 1. What To Do if iPhone Screen Is Unresponsive You can find information on where to locate your iPhone’s serial number and other product details in this article. Ensure you have your iPhone’s serial number on hand or written down before clicking the link. If your iPhone 11’s display has stopped responding to touch, you can check if your device is eligible for the display module replacement program by using this link. To address the problem, Apple established the iPhone 11 Display Module Replacement Program for Touch Issues, allowing affected customers to have their devices fixed. In December 2020, Apple announced that a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 may experience unresponsive touch issues due to a problem with the display module. How To Fix an Unresponsive iPhone 11 Touchscreen Other reasons your iPhone display may not respond to touch include a poor screen protector, a poor iPhone case, an unsupported connected accessory, a problem with an app, or your iPhone being overworked, causing the screen to hang. If you’re using your iPhone outside the optimum temperature range, your screen may not respond to touch input. Another physical problem that could affect your iPhone display and prevent it from responding to touch is extreme temperature. Alternatively, the problem may be due to a temporary software glitch, which can be resolved by force-restarting your iPhone.Ī much simpler cause of this problem may be some physical impedance, such as a damp screen or debris on the screen preventing it from sensing your touch. Your iPhone may have a hardware problem, requiring a trip to an Apple Service Center. There are a couple of reasons why your iPhone screen is not responding to touch anymore. Why Your iPhone Screen Suddenly Doesn’t Respond To Touch Discover what you can do when your iPhone screen stops responding to touch input when it’s not your fault. Sometimes, it’s your fault other times, it isn’t. You pick up your iPhone, and the display is blank, or the screen does not respond to your touch. It can happen anytime, in an instant, and without warning. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.Without a functioning screen, your iPhone is just another hunk of metal and plastic. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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